What happens if your server crashes?
In the event of our servers crashing we'd direct or traffic to a disaster site. This will result in a minor interruption of service, but we will be up and running again within 15 minutes.
How does SSL improve security?
Connecting to a domain using an SSL certificate creates a secure connection. A unique key is created for this connection and traffic will be encrypted. Read more about SSL.
Can receive my e-mail on my mobile?
Yes, using Hosted Exchange. Read more about Hosted Exchange here.
How do we get rid of all spam?
The simplest way to do this is to subscribe to our anti-spam service. We use one of the world's best spam protection providers. You can try our anti-spam protection free for one month. Read more about anti-spam here.
What do I do to see my calendar on my mobile as well is in Outlook?
This can only be done using a Hosted Exchange solution, and you decide what you want to synchronise the first time you synchronise. This can also be done afterwards on your phone. Please contact us and we can help you.
What is a name server?
A name server can be compared to a telephone book, when you search for a domain such as www.qpol.com the computer asks the name server where the domain is and how to get to it.
What is secondary DNS?
If your primary DNS fails to answer the secondary DNS takes over. This means that your website can be reached even though your primary DNS is inaccessible.
Do we have to change domain name provider if we change hosting provider?
Not usually, but all domain name providers and hosting providers have their own rules.
Please contact us and we can help you.
Please contact us and we can help you.
Do you have a disaster plan?
In the event of a disaster we will start up the system at our disaster site according to a priority list we have drawn up. Our primary objective will be to get customers up and running.
Can we send and receive e-mail abroad?
Using our webmail you can access your e-mail where ever in the world you may be. Read more about webmail here.
Why do we need a backup?
Having a backup means that if your system crashes you can be certain not to lose any information. It is simply a question of protecting yourself against data loss. Read more about backups here.
Why should we have our own server?
Having your own server means that you do not have to share resources and hardware with other customers, which gives you more flexibility and allows you to decide which components/services you want to use. Having your own server is also better from a security point of view.
Do you provide server solutions?
Yes, we provide both virtual and physical solutions. Read more here or contact us and we will help you.
Do we need an SSL certificate?
SSL certificates should be used in connection with e.g. e-business, order forms, logins, intranet, handling personal details or other sensitive information. It shows that you are serious. Read more about SSL-Certificates here.
What is an SSL certificate?
An SSL-certificate is a sort of electronic ID. A website can identify itself by means of an SSL certificate in the same way as people can identify themselves with an ID card or passport. An identity check can be carried out by a browser to identify who owns the certificate. SSL is a security protocol mainly used to protect sensitive information sent over the internet.
How can we indicate that our website is secure?
The easiest way to do this is to buy an SSL certificate which indicates that your website is secure and confirms its identity.
How much space do we need for our website?
This depends on what you are going to have on your website. If you are going to have high-definition images or large files you will need more space. Contact us and we will help you find the best solution.